Dovetail

What it is

Dovetail is a dedicated user-research platform. You upload recordings or transcripts, and it transcribes, lets you tag and highlight quotes, clusters them into themes, and turns findings into shareable insights. AI features add automatic summaries and semantic search across everything you’ve ever collected.

Our verdict

Still the best tool here when research needs to be durable rather than disposable. The difference versus pasting transcripts into an LLM is the repository: six months later you can search “pricing objections” across every study and get tagged, sourced quotes, not a hallucinated summary. AI summaries and semantic search meaningfully cut the tagging grind.

Where it falls short: the pricing page now shows exactly two plans — Free and Enterprise “contact sales.” The self-serve $15/user/mo Professional tier we recorded in July is gone, and the free plan is capped at one channel and one project. So the moment a second PM needs their own study, your options are a sales call or a different tool — there is no visible price to grow into. That’s why the score dropped from 4 to 3 and why it is no longer our pick in this category: the product didn’t get worse, the way in did. Verified on the live pricing page 2026-08-03.

Get value in 10 minutes

1. Start on the Free plan and upload two or three interview recordings. Let it transcribe. (One project is the cap — pick the study that matters.)
2. Highlight quotes as you skim and apply a handful of tags (e.g. pain: onboarding, delight: speed). Don’t over-engineer the taxonomy on day one.
3. Open the Insights view and let AI cluster your highlights into themes. Export the top insight — with its underlying quotes — straight into your PRD as evidence. That quote-to-decision traceability is the whole point.